IS IT SAFE TO ORDER ON DIMALTAGIOIELLI.COM?
Yes, it is safe to order on dimaltagioielli.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our award winning site server squarespace.
WHEN WILL MY RING BE READY TO SHIP?
Since every ring is custom made, production time is two to three weeks.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
USPS Priority (Complimentary)
Fedex 2 day
USPS First Class International
Yes, buyers pay custom fees for international orders when required.
CAN I SHIP TO AN INTERNATIONAL LOCATION?
Every order comes in a beautiful branded wood box.
HOW IS MY ORDER PACKED?
Yes, you can upgrade to our one of a kind stone boxes created exclusively for Dimalta Gioielli.
CAN I UPGRADE PACKING?
Yes, please make sure to add it during check out.
CAN I INCLUDE A PERSONALIZED GIFT MESSAGE WITH MY PURCHASE?
At Dimaltagioielli you can exchange your ring for a different size if returned in saleable condition within 30 days of delivery date. There is no cash back policy.
Please be sure to order the correct size as we cannot resize the rings. If you receive your ring and it does not fit due to wrong sizing before ordering you can exchange it for a new one.
Exchange cost is 50usd for rings priced under 400usd or 30% of total value for rings priced over 400usd.
We strongly suggest to get sized by a professional in a jewelry shop by trying rings with the same width of the ring that you are about to order.
Do not use chart or metric tape, these methods are not accurate.
Our sizings are spot on but we allow a tolerance of US sz +/- .25
If you have any questions, please contact us at email@example.com.
CAN I MAKE RETURNS OR EXCHANGES?
All rings are protected with ring armor, a protective layer which makes the ring water resistant.
Ring armor gives a rounded profile to the ring.
Wood rings are durable and can last a long time if taken care of properly. Each ring is sealed with a protective layer, I call it RING ARMOR, this gives a glossy shine look to the ring, and will round it a bit.
Antler or wood rings will last for many years. They could last for generations depending on how it is worn and treated.
Broken and Cracked Rings: Due to the nature of using natural materials your ring should not be expected to withstand the same amount of abuse a metal ring would.
A wood or antler ring, just like a kitchen table, a hardwood floor or a well played guitar can get beaten up over time. Again, it depends on how you treat it and what you expose it to.
I use a waterproof protective layer that protects your ring from ultraviolet light and rapid changes in temperature. Other protections such as oils and waxes do not bring out the grains and colors in the wood the way my preferred finish does, nor is the ring as well protected.
Rings should not be exposed to hot water while showering and dishwashing. Nor to salty water as this can compromise the integrity of the seal and can make the ring vulnerable to break and to absorb water. If your ring fits tight due to swelling or improper sizing and is a struggle to remove this also can provoke breakage. Avoid lifting heavy objects while wearing your ring. Harsh chemicals can also damage your ring.
HOW DO I CARE FOR MY JEWELRY?